Frequently Asked Questions

The quickest way to get in touch with a team member is to reach out to info@euphoriachocolate.com or call us at 541-344-4914.

For more specific queries, please check our Contact page.

We do not ship internationally at this time.

Yes, we offer free shipping. However, certain limitations may apply:

1. Orders totaling $75 or more in product, after applicable discounts, qualify for free shipping.
2. Free shipping is not applicable to cold products such as Classic Truffles and Ultra Sauce; these items require expedited delivery services due to their refrigerated and perishable nature.
3. Separate orders, or orders with multiple delivery addresses, may not be combined to qualify for free shipping.

Once your order ships, you will receive a tracking link via email.

Our shipping rates are calculated by the carrier and are based on the selected shipping method as well as the weight, volume, and destination of the order. Due to the perishable nature of our chocolates, express shipping is often required to maintain quality upon arrival. Shipping rates displayed on our website come directly from the carrier.

We recycle boxes from our factory where possible to keep our footprint low. Additionally, our paper void fill is recyclable at curbside; when we use them, our packaging peanuts are soy-based and biodegradable.

Only our Classic Truffles and Ultra Sauce require refrigeration due to their high fresh cream content. These items always ship refrigerated.

While the majority of our other products do not require refrigeration and remain shelf-stable at room temperature, we take additional insulated shipping precautions during the warmer seasons.

We take all reasonable precautions to ensure your purchase arrives in great condition. This includes using special insulating inserts, ice packs, and utilizing overnight and second-day shipping where possible. However, despite our best efforts, we cannot guarantee that carrier damage or temperature damage will not occur during transit. Please see the next question on this list for more information.

Yes. Everything ships with ice and insulated packaging during the warmer months. We also recommend utilizing overnight or second-day delivery options to a location where someone will be present to receive the shipment. Please note we are unable to provide refunds or replacements for melted products when a non-overnight shipping method is selected for destinations where the temperature is above 70°F.

Some of our products do contain allergens; please see our Allergen Statement page for more details.

Our Dark chocolate is 60% and our Extra Dark options are 70%.

Our darkest chocolate is our 85% Dark Bar.

Yes, we have vegan chocolate options. Our 85% Dark Bar is solid cocoa product and therefore vegan/dairy-free.

Our baking cocoa powder is vegan/dairy free.

Tempered chocolate refers to chocolate that has undergone the tempering process to remove impurities and help the crystal structure set correctly. Tempering, as a technique, prevents bloom, increases visual appeal, and improves the texture/mouthfeel of the chocolate. You can learn to do it yourself with our guide to tempering chocolate!

We cannot accept returns on food products per OHA Rule 3-306.14

All sales are final.

Please see the interactive store location map here.

Yes, we accept large, custom, and wholesale orders. More information is available on our Wholesale and Corporate Gifts page.

Our full Privacy Policy is available here.